J. J. Powell, Inc. provides emergency burner and fueling service 24/7 for current fuel customers. If you have an emergency situation when the business office is closed, we can still be reached through our paging service.

If you are a current fuel customer and have an emergency that requires immediate attention (out of fuel or burner not working), you can call any of our business offices and let a message with the answering system. The system will page the person on call (POC) and he will contact you within 30 minutes. Please allow 30 minutes for a return call. The POC may be assisting another customer at the time of your call. Your call will be answered in turn. If you are not a current customer, please contact the business office on the next business day.

Please let your name, a short description of the problem, and most importantly, a phone number where you can be reached. If you forget to let a return number, it significantly slows down the process for you and us. Once the POC returns your call, you can work out the details of how to proceed on the emergency call.

Here are a few things to remember. If you have a non-emergency call, please wait until the business office is open. This is important for several reasons. First, the emergency service is exactly that--an "emergency service." In most cases, the POC is only equipped to handle emergency calls. Your non-emergency question will eventually have to be answered by a person in the business office. So we ask that you are considerate of other customers, who have true emergencies, and not tie up the emergency system for a non-emergency. If you were waiting with an emergency, you would appreciate that courtesy.

You can reach us through any of our business offices listed on our contact page.